I had the guidance last night and reviewed it in detail, but it wasn’t that easy when. A. You’ve been in a waiting room for 40 minutes. B. You’re trying to buy 9 tickets! C. You’ve already had 10 goes to choose seats and every time you’ve attempted to add to cart, it says no longer available! D. You’ve also got the potential your payment may fail (history of that previously) E. loads of folk posting they’ve still got the black line of doom and at least 30 mins from getting into ticket site.Had tickets in basket so bought with alternatives being reduced by the second, then hope the SFA see that the system is slightly more complicated for a first time user (under pressure)than for those in their office who have been beta testing for 3 months at their leisure!!