DoonTheSlope Posted November 11, 2016 Share Posted November 11, 2016 The SSC have had a mare. Absolute joke Quote Link to comment Share on other sites More sharing options...
dandydunn Posted November 11, 2016 Share Posted November 11, 2016 Do tell Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted November 11, 2016 Author Share Posted November 11, 2016 2 minutes ago, dandydunn said: Do tell Nah, who do you think I am? Lee Wallace Quote Link to comment Share on other sites More sharing options...
dandydunn Posted November 11, 2016 Share Posted November 11, 2016 1 hour ago, DoonTheSlope said: Nah, who do you think I am? Lee Wallace Quote Link to comment Share on other sites More sharing options...
Hampden Diehard Posted November 12, 2016 Share Posted November 12, 2016 (edited) Turned up at 5-30pm and there was one guy ahead of us in the queue. Went for a pint across the road after picking up the tickets;Â no problem. Edited November 12, 2016 by Hampden Diehard Quote Link to comment Share on other sites More sharing options...
md1976 Posted November 13, 2016 Share Posted November 13, 2016 Got to the ticket office only to be told my ticket had already been handed out. How my ticket can be handed out to someone else is beyond me. The rules as they well know is you need to show id for every ticket collected. Was brushed aside from the wee ginger lassie as if it was my fault. "Your tickets already been collected, go away " was all the help I was given. Eventually with the help of a Wembley manager I got in at half time, was to late for me tho. I'm finished for good, won't be renewing my support. Gutted Quote Link to comment Share on other sites More sharing options...
aaid Posted November 13, 2016 Share Posted November 13, 2016 4 minutes ago, md1976 said: Got to the ticket office only to be told my ticket had already been handed out. How my ticket can be handed out to someone else is beyond me. The rules as they well know is you need to show id for every ticket collected. Was brushed aside from the wee ginger lassie as if it was my fault. "Your tickets already been collected, go away " was all the help I was given. Eventually with the help of a Wembley manager I got in at half time, was to late for me tho. I'm finished for good, won't be renewing my support. Gutted You should take that up with them directly tomorrow.  They've screwed up, don't let them away with it. Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted November 13, 2016 Author Share Posted November 13, 2016 16 minutes ago, md1976 said: Got to the ticket office only to be told my ticket had already been handed out. How my ticket can be handed out to someone else is beyond me. The rules as they well know is you need to show id for every ticket collected. Was brushed aside from the wee ginger lassie as if it was my fault. "Your tickets already been collected, go away " was all the help I was given. Eventually with the help of a Wembley manager I got in at half time, was to late for me tho. I'm finished for good, won't be renewing my support. Gutted There was a big hold up at one point aswell with either folk who didn't have ID or folk collecting comps and not knowing what name they were under Between fan dans unable to remember ID, dafties not knowing what name they were collecting and the SSC failure to have a collection point the day before or earlier in the day in the centre of London was a joke Quote Link to comment Share on other sites More sharing options...
fringo Posted November 13, 2016 Share Posted November 13, 2016 1 hour ago, md1976 said: Got to the ticket office only to be told my ticket had already been handed out. How my ticket can be handed out to someone else is beyond me. The rules as they well know is you need to show id for every ticket collected. Was brushed aside from the wee ginger lassie as if it was my fault. "Your tickets already been collected, go away " was all the help I was given. Eventually with the help of a Wembley manager I got in at half time, was to late for me tho. I'm finished for good, won't be renewing my support. Gutted That;s really poor. Defo write to and/or phone the SFA. Quote Link to comment Share on other sites More sharing options...
HIGHTOWER 1314 Posted November 13, 2016 Share Posted November 13, 2016 the ssc are a joke and needs totally overhauled. Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted November 13, 2016 Author Share Posted November 13, 2016 I've always been quick enough to praise the collection process on here in the past but Friday was an utter shambles At the collection point there must have been 15 Windows? But only 2 staff dishing out Scotland tickets while a number of Windows remained closed. When she brought my ticket to me she asked my post code but due to a sing song going on I couldn't hear, I said "what?" And the attitude she gave me was horrendous. Customer service isn't their strong piint They charge enough for memberships, they could at least try and show us a bit respect in return Quote Link to comment Share on other sites More sharing options...
sbcmfc Posted November 14, 2016 Share Posted November 14, 2016 9 hours ago, DoonTheSlope said: They charge enough for memberships, they could at least try and show us a bit respect in return When it was run as a service for £20 every 2 years, you could perhaps be more forgiving than now, when it's a money making business. Quote Link to comment Share on other sites More sharing options...
washboarder Posted November 14, 2016 Share Posted November 14, 2016 18 hours ago, DoonTheSlope said: There was a big hold up at one point aswell with either folk who didn't have ID or folk collecting comps and not knowing what name they were under Between fan dans unable to remember ID, dafties not knowing what name they were collecting and the SSC failure to have a collection point the day before or earlier in the day in the centre of London was a joke your spot on doon, also guys at the windows not even knowing their own name being prompted by guys to the side, seen the guy who was told his ticket had been issued he wisnae happy. One question?  normally at away games the guy who is in charge of security for sfa is usually visible at the queue for collection, not on this occasion. Also the abuse directed at the girls was not pleasant which caused them to get abit flustered until the wembley stewards arrived. all of us who ended up in the long queue have to shoulder part of the blame by turning up from 18:15 onwards which created havoc. However i strongly agree there should have been further pick up locations made available thurs and friday. we had two guys handing out tickets in malta over two days to aprox 1/3 the amount of fans. At wembley there were just not enough staff to cater for the onslaught, While the sfa suits were being wined and dined we as fans had to run the gauntlet to get our tickets and although the ssc lassies were under preasure from the outset the blame should stop at the doors at Hampden and not with the lassies who did the best they could. Ticket collections need a massive revamp dont know how  but thats what we pay our memberships for i believe to make our trips as stressfree as possible. Sorry bout the rant guys but needs to be said.  Quote Link to comment Share on other sites More sharing options...
FANDABBYDOZZY Posted November 14, 2016 Share Posted November 14, 2016 19 hours ago, md1976 said: Got to the ticket office only to be told my ticket had already been handed out. How my ticket can be handed out to someone else is beyond me. The rules as they well know is you need to show id for every ticket collected. Was brushed aside from the wee ginger lassie as if it was my fault. "Your tickets already been collected, go away " was all the help I was given. Eventually with the help of a Wembley manager I got in at half time, was to late for me tho. I'm finished for good, won't be renewing my support. Gutted ive heard your buddy's spoke to them Quote Link to comment Share on other sites More sharing options...
md1976 Posted November 14, 2016 Share Posted November 14, 2016 19 hours ago, aaid said: You should take that up with them directly tomorrow.  They've screwed up, don't let them away with it. My m8 has spoke to them and they have admitted handing the tickets out to someone else. I have emailed them but no reply as yet. Still don't understand why they would hand both tickets over to one person tho. According to my friend I am getting treated separately as my language towards the girl was a bit colorful. Not proud of the way I acted but her attitude was terrible and the way I was treated was a disgrace. Quote Link to comment Share on other sites More sharing options...
md1976 Posted November 14, 2016 Share Posted November 14, 2016 Update, I will receive a refund for my ticket that they admit giving out without id being shown, but my membership to the supporters club will be terminated for my foul and abusive language. Quote Link to comment Share on other sites More sharing options...
Fish Gills Mcginty Posted November 14, 2016 Share Posted November 14, 2016  30 minutes ago, md1976 said: Update, I will receive a refund for my ticket that they admit giving out without id being shown, but my membership to the supporters club will be terminated for my foul and abusive language. Very unfortunate situation md, Not sure you can have many complaints about your membership being terminated (not that I'm saying you're complaining). Would an apology to the lassie in question help? Quote Link to comment Share on other sites More sharing options...
md1976 Posted November 14, 2016 Share Posted November 14, 2016 Very unfortunate indeed. And no I'm not complaining. Did say I'm not proud of my behavior to them in my email and apologized for my language. At the end of the day if they had been at the least wee bit interested in listening to me and trying to figure out what had happened to my ticket none of this would have been an issue. They have admitted handing the ticket out but no explanation as to how it happened. Still it seems you don't need to be a member to go to the games these days anyhow ? Not that I will be back anytime soon as this has really soured my passion for our national team. Quote Link to comment Share on other sites More sharing options...
Fish Gills Mcginty Posted November 14, 2016 Share Posted November 14, 2016 Not surprised, very frustrating. Quote Link to comment Share on other sites More sharing options...
virus-with-shoes Posted November 14, 2016 Share Posted November 14, 2016 If Id travelled over from Norway to find my ticket had ended up being given to someone else, and no-one seemed willing to do anything about it, my language would also be a bit "colourful". Â Quote Link to comment Share on other sites More sharing options...
clarky1606 Posted November 14, 2016 Share Posted November 14, 2016 so they admit their mistake by handing out your ticket to someone else without said person showing ID you admit your mistake by acting inappropriately yet your membership has been cancelled and they carry on as normal.... seems fair! I aint saying they should lose their job since you lost your membership as that would be extreme but surely they should see sense, understand why you were angered and agree to let you off with a slap on the wrist on this occasion considering it was THEIR fault... Quote Link to comment Share on other sites More sharing options...
aaid Posted November 14, 2016 Share Posted November 14, 2016 4 minutes ago, clarky1606 said: I aint saying they should lose their job since you lost your membership as that would be extreme but surely they should see sense, understand why you were angered and agree to let you off with a slap on the wrist on this occasion considering it was THEIR fault... No excuse for being abusive whatever the circumstances. Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted November 14, 2016 Author Share Posted November 14, 2016 1 hour ago, md1976 said: Update, I will receive a refund for my ticket that they admit giving out without id being shown, but my membership to the supporters club will be terminated for my foul and abusive language. The silly cow who handed your ticket out employment should be terminated for sheer incompetence She obviously didn't follow proper procedures by asking your postcode etc Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted November 14, 2016 Author Share Posted November 14, 2016 1 hour ago, md1976 said: Update, I will receive a refund for my ticket that they admit giving out without id being shown, but my membership to the supporters club will be terminated for my foul and abusive language. You should follow this up and try and get some sort of compensation for travel costs. After all we are always told that you shouldn't make travel plans till you know you are guaranteed a ticket Quote Link to comment Share on other sites More sharing options...
DoonTheSlope Posted November 14, 2016 Author Share Posted November 14, 2016 27 minutes ago, aaid said: No excuse for being abusive whatever the circumstances. Bollocks. Just wait till your chosen to collect then spend hundreds of pounds on travel and accommodation only to be told that your ticket has been given away to some random as though it's just a matter of fact Serious questions need to be asked of the employee involved and disciplinary action should be taken Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.