It must be a joy to be so fluent and competent in software and IT systems to be able to offer praise to the SSC/SFA on the introduction and roll out of this new ticketing system. To my knowledge there was no prior consultation with stakeholders and not least the 38000 fee paying stakeholders. The enterprise to date, from my perspective, has failed miserably on pre introduction and post introduction communication. A famous Rowntree pioneer of management once quoted ‘Communication is the essence of good management’. An ingredient sadly lacking in this initiative.
No information has been given nor answered on how children will be accommodated. Last year l was fortunate enough to attend home matches with two of my grandchildren and one great grandchild, ages 4, 8 and 11. Purchasing tickets was a breeze and all under my email address. Now the children have been forced by the SSC/SFA to have an individual email address assigned to them which must be distinct from other friends and family. Dictating a four year old child must have an email address is bonkers and some might suggest verging on illegal. Email addresses had to be assigned to activate friends and family but no answers have been forthcoming as to how this can and will operate at the turnstile. Young children do not have phones and the the accompanying adult will not have access to the email address assigned to the children. The children were linked to other adult relative emails for very obvious reasons but the SSC/SFA dictate is such that they cannot be other friends and family.
Why can’t the SSC/SFA be open and transparent and communicate concisely and directly. No answers are offered which gives a tendency to think the answers are not in place. I am told Twitter and other social media are often used by SSC/SFA to answer queries from time to time. These are not public forums. I am seventy plus, luckily l have a smart phone but am not and never will be on any social media such as Twitter, Facebook etc..
Robust pre consultation communication with key stakeholders may well have identified the many problem areas outlined on this forum rather than introducing the system in apparent haste. Consideration for the young, elderly and those with little knowledge of software systems has lacked equity and inclusion. There is an assumption that all are fluent and competent in modern systems. Some might say tantamount to ageism, not just for the elderly- the young too!