Bt Homehub - Help - Anything Goes - Other topics not covered elsewhere - Tartan Army Message Board Jump to content

Bt Homehub - Help


Recommended Posts

I am being driven to insanity. I have started having to reboot the BT Homehub at least once a day because TAMB stops loading. Today I have had to do it 3 times. I have no problem with any other website and it only started after we got our Homehub 5. Neither FE or I can get on when this happens but I can get on on my phone which is also connected to the homehub. Rebooting the laptop doesn't solve it only the homehub...

I have tried googling but haven't found an answer.

HELP!!

Link to comment
Share on other sites

I got that a while back too with a number of sites.

Eventually sorted by getting a new splitter (the wee plastic bit that separates the voice data and internet data from one line into two). Only cost a few quid but saved so much hassle it was well worth it.

Link to comment
Share on other sites

Guest BlueGaz

Having issues with mine too Lamia and been on to them a lot recently. Try a hard reset rather than a reboot. There is a little reset hole on the back that you can stick a pin in or a paper clip. Press the button for about 15 seconds until the blue lights go off and it starts to boot again. Also call them up to do a reset their end and they can also reset channels for you.

Hub 5 is a piece of shit, simples. Above has temporarily (hopefully permanently) fixed my issues. Good luck. I will be seeing out my year with them then moving.

Link to comment
Share on other sites

Having issues with mine too Lamia and been on to them a lot recently. Try a hard reset rather than a reboot. There is a little reset hole on the back that you can stick a pin in or a paper clip. Press the button for about 15 seconds until the blue lights go off and it starts to boot again. Also call them up to do a reset their end and they can also reset channels for you.

Hub 5 is a piece of shit, simples. Above has temporarily (hopefully permanently) fixed my issues. Good luck. I will be seeing out my year with them then moving.

Cheers

Hub 5 is indeed a piece of shit - it decides to reboot of its own accord and often won't connect as says your password is wrong bleedin nightmare

Link to comment
Share on other sites

Just to confirm,

When the tamb stops loading, you reboot your laptop and you can get on other webpages but still cannot get on the tamb. Or after rebooting the laptop no webpages load ?

No I can ve browsing TAMB and it will stop loading (all other web pages continue to load fine) I have to reboot the homehub before it will load again. Rebooting the laptop doesn't help.

Link to comment
Share on other sites

Is their any message or does it just freeze or say page unavailable ?

Does sound odd. The other thing to try would be when down try typing in 83.223.101.90 in your address bar to see if you get anything or nothing loads.

It acts the same way it would if the website was down - tries to find it and then comes up with the page that you get when a site is down.

Link to comment
Share on other sites

My iphone still works!

Are you and FE using the same computer or different ones?

If it's the same one, does it perform the same way on all browsers on your computer?

For example, if you usually use Chrome, trying the TAMB in firefox or IE. Check if you get the same behaviour on all web browsers on your computer.

If it's the same on them all, then it's possibly a computer issue. If it varies, it's your browser.

If you and FE are using different computers, it definitely sounds like the DNS settings on your router.

See the following couple of links for changing the DNS on your router.

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Manually-set-DNS-servers-in-BT-Homehub-2-0-with-BT-Infinity/td-p/43963

http://www.expertreviews.co.uk/networking/1400420/how-to-fix-bt-dns-issues-using-google-dns

Link to comment
Share on other sites

Are you and FE using the same computer or different ones?

If it's the same one, does it perform the same way on all browsers on your computer?

For example, if you usually use Chrome, trying the TAMB in firefox or IE. Check if you get the same behaviour on all web browsers on your computer.

If it's the same on them all, then it's possibly a computer issue. If it varies, it's your browser.

If you and FE are using different computers, it definitely sounds like the DNS settings on your router.

See the following couple of links for changing the DNS on your router.

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Manually-set-DNS-servers-in-BT-Homehub-2-0-with-BT-Infinity/td-p/43963

http://www.expertreviews.co.uk/networking/1400420/how-to-fix-bt-dns-issues-using-google-dns

We have different laptops which do it at the same time and I have tried different browsers and the same problem happens. I just don't get why my phone works

Link to comment
Share on other sites

Are you and FE using the same computer or different ones?

If it's the same one, does it perform the same way on all browsers on your computer?

For example, if you usually use Chrome, trying the TAMB in firefox or IE. Check if you get the same behaviour on all web browsers on your computer.

If it's the same on them all, then it's possibly a computer issue. If it varies, it's your browser.

If you and FE are using different computers, it definitely sounds like the DNS settings on your router.

See the following couple of links for changing the DNS on your router.

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Manually-set-DNS-servers-in-BT-Homehub-2-0-with-BT-Infinity/td-p/43963

http://www.expertreviews.co.uk/networking/1400420/how-to-fix-bt-dns-issues-using-google-dns

Have given your suggestion a go about using Google DNS so will see what happens now

Link to comment
Share on other sites

If you haven't already, stick the Google DNS on the router instead of your computer.

(Unless you want FE locked out while you're posting away ;) )

In the instructions it says you can't do this with a BT hub

Link to comment
Share on other sites

Your computers will probably get the DNS settings from the router, your i phone may not get this in the same way. Don't know, ruling out if they have the same dns settings may help. You can put in the google dns into the laptop through the network in the control panel and see if it fails with this or just compare the settings to see if the same or not.

Although I would think other sites may not work if it was a dns issue. If it doesn't happen when you use your laptop on another wifi you would think it would relate to the home hub being the issue, if bt can't help you would have to try a reset on the router or swap with another.

Link to comment
Share on other sites

Your computers will probably get the DNS settings from the router, your i phone may not get this in the same way. Don't know, ruling out if they have the same dns settings may help. You can put in the google dns into the laptop through the network in the control panel and see if it fails with this or just compare the settings to see if the same or not.

Although I would think other sites may not work if it was a dns issue. If it doesn't happen when you use your laptop on another wifi you would think it would relate to the home hub being the issue, if bt can't help you would have to try a reset on the router or swap with another.

I put the google DNS into my laptop and it didn't solve the problem. We haven't tried BT yet because I don't think I have the energy to explain this is only happening to one site - I can already hear them trying to blame something else! I am pretty sure the router is the issue though.

Link to comment
Share on other sites

  • 2 months later...

Well we are still having this problem. I have now been in contact with BT and tried various things they suggested. I have discovered that it appears to be only Apple products and only if they are connected via the wifi. I can still access the TAMB on my phone via 4G when the problem occurs but as soon as I connect to the wifi I get Server the not responding or found message. I can also connect with a non Apple laptop via the wifi when the issue occurs.

We have tried disconnecting the time machine and the last thing we have done is BT sent a new router which we have now connected to and the problem is still occurring. Reseting the router sorts the problem so if is definitely an Apple/wifi/TAMB issue but I think we are going to have to admit defeat and just have to reset the router every few days! :(

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...


×
×
  • Create New...