Did anyone else book with Transvia.? They are also trying to insist on a voucher, closed their service centre and were communicating through WhatsApp, that is until you point out eu regulations regarding refunds and suddenly they stop replying. 🙄
Now I see they've altered their policy to give a refund but only if you don't use the voucher in the next 12 months. It's only 50 euro but I'd rather it in my pocket and not wait a year for it.
Booked the return leg with Air Serbia and refund was in bank within 7 days no problem..